Last updated: 13 August 2026
Who is responsible
Shenzhen Beike Biotechnology Co., Ltd. is responsible for enquiries submitted through this corporate website. Questions about this notice or requests concerning your information can be sent through our contact form.
Information we receive
The enquiry form may collect your name, contact details, organisation, country, preferred language, reason for contacting us and the message you choose to provide. If you make a patient-related enquiry, you may optionally provide a diagnosis. Please do not submit medical records, identification documents or other information that is not necessary for the initial enquiry.
How we use it
We use submitted information to route and respond to your enquiry, assess a proposed business or research relationship, maintain appropriate correspondence records, protect the website from abuse and meet applicable legal obligations.
Health-related information
Diagnosis information can be sensitive. It is requested only to route a patient-related enquiry and is not used to diagnose you, provide medical advice or determine treatment through this website. You may leave the diagnosis field blank.
Service providers and international handling
The website sends form submissions to Beike's corporate enquiry service. Relevant Beike teams or service providers may process an enquiry in another country from the visitor. We limit access to people who need the information to handle the enquiry and expect service providers to protect it under their contractual and legal duties.
Retention
We retain enquiry information only for as long as reasonably necessary to respond, manage the resulting relationship, maintain required records, resolve disputes and meet legal obligations. The period depends on the nature of the enquiry and whether a continuing relationship develops.
Your choices
Depending on the law that applies to you, you may have rights to request access, correction, deletion, restriction or information about how your personal data is used. Contact us through our contact form. We may need to verify your identity before acting on a request.
Third-party content
Maps and externally hosted videos may connect to third-party services when loaded or played. Those providers handle technical information under their own privacy terms. Links to other websites are provided for reference; their privacy practices are not controlled by Beike.
Changes
We may update this notice when the website or our handling practices change. The date above identifies the current version.